At bti Customer Service Department (CSD), the customer is not a number, he is our priority. We believe in building strong customer relationships. Our dedicated CSD members constantly stay in touch with our customers for all matters of concern during the construction of their homes. They speak to our customers, take them on site visits and help them solve any problems that may be bothering them. Any modification, optional work, design changes, purchasing help, updating customers about the progress of construction, our CSD is there to help. It is the link that ensures full satisfaction of our customers by always being there and they do what it takes to give our customers the home that they have dreamt of.
Their relationship with our customers does not end even after the apartment has been handed over; when our customers have well settled in their new homes, our CSD team will remember to call them to say hello and ask how they are doing!
Thus bti takes the most pride in its Customer Service Department (CSD) which remains the best in the Bangladesh Real Estate Industry. We have been doing this for almost three decades and each day, we strive to improve, learn and apply ways to make our customers’ experience worthwhile.
Here is a list of few of the value added services rendered by CSD for your convenience:
Financial Freedom
When we say that you can put your worries to rest when you invest with us, we mean it. We understand that one of the major problems in purchasing a home or investing in real estate is the complexity of financing. We, at bti, like to do whatever we can to make your experience of buying a home as easy as possible. Through financial freedom, we take care of your problems by providing you with any assistance you need to arrange finances for your home.
Interiors to suit your lifestyle
At bti, we have been building beautiful living spaces for over 30 years; hence we truly understand your dream of creating a perfect home. Turning your dreams into reality and making it as easy and comfortable for you as possible is always our priority. To support you further, we have a full setup of our in-house interior design services, complete with designers and architects, who can give you all that you need to dress up your home to suit your tastes and lifestyle.
Logistico
Our experienced property management team will ensure that your residential or commercial complex always looks immaculate by observing high standards of maintenance. You will never have to worry about security, landscaping, cleanliness of the building or the upkeep of the exterior of your building. We take care of all mundane needs of maintenance required to keep your property value soaring.
